Delivering happiness
Delivering happiness
In this entertaining and insightful book, Tony Hsieh provides an unconventional perspective on creating a successful business with a sustainable culture of happiness. He chronicles his entrepreneurial journey, from his worm farm and lemonade stand as a kid to building and selling his first company for $265 million. Hsieh then delves into the revolutionary customer service approach that turned Zappos into a billion-dollar brand acquired by Amazon. At the core is their philosophy of delivering happiness to customers, employees, vendors – essentially anyone involved with Zappos’ success.
Through engaging stories and practical lessons, you’ll learn Zappos’ 10 core values, like “Create Fun and A Little Weirdness,” that empower their team. Hsieh shares the science behind happiness, from achieving work-life integration to finding a deeper purpose. You’ll discover innovative ways to “Deliver WOW Through Service” that keep customers coming back.But Delivering Happiness is more than just the Zappos story. It’s a blueprint for proactively designing an uplifting company culture that inspires passionate performance and brand loyalty. Whether you’re a Fortune 500 CEO or an entrepreneur just starting out, this book is a powerful guide to prioritizing happiness as a sustainable growth strategy.
Step into a new reality where profits and passion go hand-in-hand. Read Delivering Happiness and revolutionize how you view your business, your team, and your customers!
Year Published
Publisher
Pages
Language
ISBN 10
ISBN 13
Features
- Insights into building a powerful company culture centered around happiness and excellent customer service. The book highlights Zappos’ core values like “Create Fun and A Little Weirdness” that empowered their team and drove their success
- Strategies for delivering “wow” experiences that create raving fans and brand evangelists through innovative customer service approaches
- Lessons on finding deeper purpose, achieving work-life integration, and prioritizing employee and customer happiness as a path to profits
- The inspiring entrepreneurial journey of Tony Hsieh, from his early business ventures to building Zappos into a billion-dollar company acquired by Amazon
- A blueprint for proactively designing an engaging, passionate and productive organizational culture that drives sustainable growth
Meet the author
Biography
Books by similar authors
Preface
Introduction: Finding my way
Section 1 – Profits
- In search of profits
- You win some, you lose some
- Diversify
Section 2 – Proftis and passion
- Concentrate your position
- Platform for growth: Brand, culture, pipeline
Section 3 – Profits, passion, and purpose
- Taking it to the next level
- End game
Epilogue
Quotes from this book
“Money alone isn’t enough to bring happiness . . . happiness [is] when you’re actually truly ok with losing everything you have.”
― Delivering Happiness: A Path to Profits, Passion, and Purpose
“Things are never as bad or as good as they seem.”
― Delivering Happiness: A Path to Profits, Passion, and Purpose
“I had decided to stop chasing the money, and start chasing the passion.”
― Delivering Happiness: A Path to Profits, Passion, and Purpose
“Your personal core values define who you are, and a company’s core values ultimately define the company’s character and brand. For individuals, character is destiny. For organizations, culture is destiny.”
― Delivering Happiness: A Path to Profits, Passion, and Purpose
Key takeaways
- Insights into building a powerful company culture centered around happiness and excellent customer service. The book highlights Zappos’ core values like “Create Fun and A Little Weirdness” that empowered their team and drove their success
- Strategies for delivering “wow” experiences that create raving fans and brand evangelists through innovative customer service approaches
- Lessons on finding deeper purpose, achieving work-life integration, and prioritizing employee and customer happiness as a path to profits
- The inspiring entrepreneurial journey of Tony Hsieh, from his early business ventures to building Zappos into a billion-dollar company acquired by Amazon
- A blueprint for proactively designing an engaging, passionate and productive organizational culture that drives sustainable growth
Blurb
Top 10 reasons why you should read this book
10. You want to learn about the path that we took at Zappos to get over $1 billion in gross merchandise sales in less than 10 years
9. You want to learn about the path i took that eventualy led me to Zappos, and the lessons i learned along the way
8. You want to learn from all the mistakes we made at Zappos over the years so that your business can avoid making some of the same ones
7. You want to figure out the right balance of profits, passion and purpose in business and in life.
6. You want to build a long-term, enduring business and brand
5. You want to create a stronger company culture, which will make your employees and coworkers happier and create more employee engagement, leading to higher productivity
4. You want to deliver a better customer experience, which will make your customers happier and create more customer loyalty, leading to increased profits
3. You want to build something special
2. You want to find inspiration and happiness in work and in life
1. You ran out of firewood for your fireplace. This book makes an excellent fire-starter