At Horizon Bookstore, we want you to be completely satisfied with your purchase. We understand that sometimes a return is necessary. To ensure a smooth return process, please review our policy below:

Return period:

• Most items can be returned within 30 days of receipt of delivery.

Conditions for returns:

• To be eligible for a return, items must be in the same condition you received them.

  • New books must be returned unused and undamaged.

• Please ensure you include the correct and complete item when making a return.

How to initiate a return:

1. Initiate a return by contacting our Customer Support team through our [ontact Us page here. Please provide your order number and the reason for your return.
2. Instructions and return label: We will provide specific instructions and a prepaid return label (see “Return Costs” below) if applicable.
3. Packaging: Carefully package the item to prevent damage during return shipping.

Return costs:

• Damaged, defective or incorrect items: If you received a defective, damaged, or incorrect item, we will cover the return shipping costs. We will provide a prepaid return label in these cases.
• Returns for other reasons (i.e changed mind) For returns not due to our error, you may be responsible for the return shipping costs. If we provide a prepaid return label, we will deduct the cost of the return from your refund. Please note that return costs can vary.

• Once we receive and inspect the returned item, we will process your refund within 14 days.

• You will receive an automated email confirming the refund.

• The refund will be credited to your original payment method and should appear in your account within 7 business days after processing. Note that refund timeframes may be longer in certain circumstances.

Non-refundable items:

The following items cannot be returned (unless defective):

• Digital content (eBooks, etc.) that have been accessed or downloaded. Refunds may be denied in cases of abuse.

Important notes:

• Mistaken purchases: Please ensure you are returning the correct item. We cannot guarantee the return of mistakenly sent items.
• Condition of returned items: Items must be returned in the same condition you received them.

Your statutory rights:

This returns policy does not affect your statutory rights as a consumer. You have additional rights in relation to goods that are not as described, not fit for purpose, or not of satisfactory quality.