Matthew Dixon is a renowned expert in sales, customer service, and customer experience. He is a Founding Partner of DCM Insights, a boutique consultancy focused on data-driven customer strategies. Dixon is the co-author of multiple bestselling books, including "The Challenger Sale: Taking Control of the Customer Conversation," which has sold nearly a million copies worldwide and been translated into over a dozen languages. His work has been published in Harvard Business Review more than twenty times, with articles like "Dismantling the Sales Machine" and "The End of Solution Sales" becoming essential reading in the field.

Dixon's expertise is grounded in extensive research and practical experience. He has held executive leadership roles in strategy, new product development, and innovation for companies like Tethr, Korn Ferry Hay Group, and CEB (now Gartner). As a sought-after speaker and advisor, Dixon has presented his findings to hundreds of senior executive teams globally, including many Fortune 500 companies.

With a Ph.D. from the University of Pittsburgh's Graduate School of Public and International Affairs and a B.A. in International Studies from Mount Saint Mary's University, Dixon brings a unique blend of academic rigor and real-world application to his work. His latest book, "The JOLT Effect: How High Performers Overcome Customer Indecision," continues to push the boundaries of sales methodology. Matthew Dixon currently resides in the Washington, D.C. area with his wife and four children.